Returns Policy for Lowerfees.ie

Effective Date: August 2024

Welcome to Lowerfees.ie, operated by Caerus Events Limited (company number 692465, registered in Ireland).  By accessing or using our website, you agree to the terms in this Refund Policy. If you do not agree, please do not purchase from our website.

For Sales of Till Rolls or Products bought directly from Lowerfees.ie

Thank you for shopping at Lowerfees.ie. We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your purchase of physical products, such as boxes of till rolls, we are here to help. Please review our returns policy below for more information on returning items purchased from us.

1. General Returns Policy

Lowerfees.ie is operated by Caerus Events Limited, a company registered in Ireland. We accept returns for physical products within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include a receipt or proof of purchase.

Please note that certain types of goods are non-returnable:

• Perishable items (if applicable)
• Custom or personalized orders
• Items marked as final sale

3. Return Process

1. Contact Us: Before returning any item, please contact our customer service team at [Insert Contact Email/Phone Number] to initiate the return process. You will receive instructions on how and where to send your returned items.
2. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
3. Inspect & Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for your refund to appear on your account may vary depending on your bank or credit card provider.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at john@lowerfees.ie / 0851303259. Upon approval, send your item to: 82 Claremont Court, Glasnevin, Dublin 11, Ireland

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at john@lowerfees.ie / 0851303259 with details of the issue and photos if possible. We will arrange for a replacement or a refund based on your preference.

6. Late or Missing Refunds

If you haven’t received a refund yet, please:

• First, check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at john@lowerfees.ie.

7. Changes to this Policy

Caerus Events Limited reserves the right to update or modify this returns policy at any time without prior notice. Any changes will be posted on this page. We recommend you review this policy periodically for any updates.

8. Contact Information

If you have any questions about our returns policy, please contact us at:

• Email: john@lowerfees.ie
• Phone: 085 1303259
• Mailing Address: Caerus Events Limited, 82 Claremont Court, Glasnevin, Dublin 11, Ireland

Thank you for visiting Lowerfees.ie. We appreciate your business and look forward to assisting you.